Our story

Built on the Gold Coast.
Built on genuine care.

Joyful Support was founded with one belief: every person deserves support that's consistent, compassionate, and actually joyful.

What we stand for

Our mission & values

Person-centred always

Your goals drive everything we do. Support should fit your life, not the other way around.

Reliability you can count on

We show up. Every time. On time. That's not a tagline — it's how we operate.

Genuine warmth

We're not just ticking boxes. Every interaction is approached with real care and respect.

Excellence in compliance

75+ audited NDIS policies. Compliance isn't a burden — it protects the people we support.

Joy Meemungtham
Co-Founder & Primary Support Worker

The heart of Joyful Support

Joy Meemungtham

Joy has been working in disability support roles since 2018, bringing warmth, consistency, and genuine care to every participant she works with. She leads the day-to-day delivery of support with an extraordinary commitment to people's wellbeing.

A native Thai speaker who has called the Gold Coast home for over 15 years, Joy became a proud Australian citizen in 2020. Participants and families consistently describe her as reliable, warm, and genuinely present.

Cert III in Individual Support First Aid Certified Supporting since 2018 Thai & English speaker Australian Citizen 🇦🇺
Co-Founder & Director

A founder who lives what we do

Neil Herdegen is legally blind himself — so every decision at Joyful Support comes from lived experience, not theory. A blind golf pioneer and postgraduate achiever, his career managing complex programs across Queensland Government reflects the same standard he brings here: structured, professional, and built on the belief that disability is no barrier to a full and excellent life.

Neil is the founder and CEO of Australian not-for-profit charity World Blind Golf. He continues strong hands-on support and advocacy for blind golf, through World Blind Golf's national junior and senior blind golf programs.

Neil Herdegen, Co-Founder and Director of Joyful Support
The Precision Golfer book cover
Published Author · 2026
The Precision Golfer: A High Performance System for ADHD and High-Capacity Minds
by Neil Herdegen

A structured performance framework for precision-minded golfers — treating execution as a system, not a feeling.

View on Amazon
Eaj Agatep
Support Worker

Eaj Agatep

Eaj is a dedicated support professional and father of six, based on Brisbane's Northside, with extensive experience in community leadership and mentoring.

Passionate about helping people with disabilities, he brings strong cultural values, a deep ethical commitment, and years of experience supporting and guiding people through life's challenges.

Community Leadership Mentoring Disability Support
How we work

Our approach

🎯

Goal-driven

Every plan built around the participant's NDIS goals

📋

Well documented

Every session documented — protecting participants and workers

🤝

Collaborative

We work with families, coordinators, and allied health as a team

✅

Compliant

75+ NDIS audited policies — compliance built in

💚

Genuinely caring

Not just a service — a team that genuinely cares

🌍

Community-based

Support delivered where life happens

75+
Fully audited NDIS compliant policies
NDIS Registered Plan Managed Agency Managed Self Managed
Get in touch